Last updated: 13 October 2026
Chef’s Touch (لمسة شيف) respects your privacy. This policy explains what data we collect when you use our website and services, how we use and protect it, and your rights over it, in line with the Personal Data Protection Law of the Sultanate of Oman.
1. Data we collect
- Account data: name, email address, phone number, and password (stored only in an encrypted, unreadable form).
- Billing and order data: billing name and address, orders, subscriptions, amounts and dates.
- Payment data: your card is processed entirely by Bank Muscat; we never see or store your full card number. If you choose to save your card, the bank gives us only an encrypted reference for renewals, which we keep encrypted.
- Proof of consent: when you agree to a recurring subscription or to saving your card, we record the time, your IP address and the wording you agreed to, to protect both of us in case of a dispute.
- Your work: the buffets, recipes and plans you save, and your company logo and name if you upload them.
- Messages: what you send us through contact forms, email or WhatsApp.
- Usage data: your preferred language, general technical information about your device and browser, and aggregated visit statistics.
2. How we use your data
- To provide the service, run your account and keep your work.
- To process payments and renewals, and send receipts and pre-renewal reminders.
- To contact you about your account, subscription or questions.
- To improve the website and service using aggregated statistics that do not identify you.
- To meet legal and accounting obligations and to prevent fraud and misuse.
We do not sell or rent your data to anyone, and we do not use it for third-party advertising.
3. Who we share it with
Only the minimum needed, with providers that are essential to running the website:
- Bank Muscat: to process payments, store saved cards and run recurring charges.
- Our hosting provider: to host the website and its database.
- Our email service: to send account emails, receipts and reminders.
- Google Analytics: for aggregated statistics on how the website is used.
- Public authorities, where the law requires it.
4. Cookies
- Essential cookies: for signing in, the cart, and remembering your language. The website does not work without them.
- Analytics cookies: from Google Analytics, to understand aggregated use of the website.
You can delete or block cookies in your browser settings; blocking essential cookies may prevent signing in and purchasing.
5. How we protect your data
Every page uses an encrypted connection (HTTPS); passwords and card references are stored encrypted; and access to data is limited to those who need it to provide the service.
6. How long we keep it
- Your account data and saved work for as long as your account exists, including after a subscription ends, so your plans stay available to you.
- Order and invoice records for as long as accounting and tax laws require.
- When you ask us to delete your account, we delete or anonymise your data, except what the law requires us to keep.
7. Your rights
At any time you may:
- Access your data and receive a copy of it.
- Correct or update your data (most of it you can edit yourself in My Account).
- Ask us to delete your account and data.
- Withdraw your consent to a saved card or recurring charges by cancelling your subscription.
- Object to any use of your data or make a complaint.
To exercise any of these rights, contact us using the details below and we will respond within a reasonable time.
8. Children
Our services are intended for businesses and hospitality professionals, not for anyone under 18, and we do not knowingly collect their data.
9. Changes to this policy
We may update this policy, will show the new date at the top of this page, and will email you about material changes.
10. Contact us
Chef’s Touch — Al Qurum, Muscat, Sultanate of Oman
Phone and WhatsApp: +968 7778 4888
Email: info@chefstouch.tech