Last updated: 13 October 2026
This policy explains when you can get a refund of a payment made to Chef’s Touch and how to ask for one. It forms part of our Terms and Conditions.
1. Nature of the service
Our services are digital subscriptions; access starts as soon as you pay, and there are no products to ship or return.
2. When you are entitled to a refund
We refund the full amount in these cases:
- Duplicate or incorrect charge: you were charged more than once for the same period, or an amount other than the one you agreed to.
- Renewal after cancellation: a renewal happened although you cancelled before its date.
- A fault on our side: a technical fault on our side prevented you from using the service during the paid period and we could not fix it.
3. When payments are not refunded
- Payments for a subscription period that has started, even if you did not use the service during it.
- The remainder of a period when you cancel: renewal stops and your access continues until the end of the period, with no partial refund.
- Accounts suspended for breaching the terms or for misuse.
4. How to request a refund
- Contact us within 14 days of the charge by email or WhatsApp.
- Include your account email, the order number, the charge date and the reason.
- We reply to your request within 3 business days.
5. How and when you are refunded
The amount is returned to the same card used for the payment within 7 business days of our approval. It may take longer to appear on your statement, depending on the bank that issued your card.
6. Cancel to avoid the next renewal
You do not need a refund to stop paying: cancel your subscription from My Account → Plan and invoices before the renewal date. We email you a reminder at least three days before every renewal.
7. Contact us
Chef’s Touch — Al Qurum, Muscat, Sultanate of Oman
Phone and WhatsApp: +968 7778 4888
Email: info@chefstouch.tech